Skip to content
Close
LOGIN
en
de
Start Free Trial
Contact us
en
de
Start Free Trial
Contact us
IT-dept-hero

IT Departments

A new laptop is ready. The old one needs to come back. Put the device in a smart locker, FP Trax sends the employee a notification, and sets a deadline for returning the old one. No queues. No running around. No lost devices. 
Book a Demo Call

Common issue: IT has a new device or replacement ready. To get it to the employee they can walk it to their desk, leave it at reception, or ask the employee to come by the IT office. IT-devices are high value assets and need to be treated as such. Each of those options costs someone's time. None of them create a proper record of the exchange, or automatically chase the return of the old device.


FP Trax changes the handoff. IT loads the new device into a smart locker and registers the exchange in FP Trax. The employee receives a notification: their new device is in locker three, collect it before Thursday, and return the old one within five days. The employee collects at a time that suits them, using their personal code. When the old device goes back into the locker, FP Trax closes the exchange. The record is complete. IT never needed to be there.

Track your assets - Try 30 days for free

Create account. → Download the mobile app. → Track of what is important to you.

Try 30 days, no credit card or strings attached.
Start Free Trial

How IT equipment management works with FP Trax

Every device out and every device back, logged against a name. No spreadsheets, no missing assets.

Register and label

Add devices to FP Trax with serial number, model and assigned owner. Attach a barcode, QR code or RFID tag. The device is in the system and its status is live from that point forward.
Device hand over

FP Trax sends the employee a message: their new device is ready, it is in locker X, and the old device must be returned within a set number of days. The employee collects using their personal code. No helpdesk presence required. The handover is logged the moment the locker opens.
Automatic reminder

As the return deadline approaches, FP Trax sends the employee a reminder to bring back the old device. If the device is not returned in time, the reminder repeats. IT always knows which old devices are still out, who has them and how many days remain. No manual chasing.
Return and redeploy

When the employee returns the old device to the locker, FP Trax closes the exchange. Condition notes can be added on collection. The device is marked as in service or available immediately. The full record of the handover, from loading the locker to return of the old device, is in one place.

What IT teams manage with FP Trax

Laptops and workstations

Full lifecycle from first issue to retirement. Serial number, model, assigned user and upgrade cycle logged against each device. Check availability in FP Trax before raising a new order.
Mobile phones and peripherals

Handsets, tablets, headsets and accessories issued at the helpdesk or through smart lockers. Every assignment logged. Devices not returned after an employee departure are flagged automatically.
Loan and spare equipment

Temporary devices issued while a primary machine is under repair or an employee awaits their permanent setup. FP Trax tracks the loan separately from permanent assignments so nothing sits in a grey area.
Smart locker distribution

IT loads the new device into the locker and the exchange starts. FP Trax notifies the employee, sets the return deadline for the old device, and logs everything that follows. The employee collects when it suits them. Returns go back to the same locker. IT picks up the old device when it is ready, not before.
Ticket system integrations

FP Trax connects to your existing ITSM platform. Equipment requests, assignments and returns sync between systems without manual entry. The asset record and the ticket stay aligned. Supported: ServiceNow, Jira and others via REST API.
Broken and returned devices

Devices returned for repair or retirement are logged on arrival with condition notes. The chain of custody from original issue to final disposal is complete and searchable. Disposal records close the file on every device.

Why IT like FP Trax

  • Smart locker ready. Equipment issued through a locker is logged in FP Trax automatically.
  • Every device logged. Serial number, model, assigned user and return expectation in one record.
  • Automatic alerts. FP Trax notifies when upgrade cycles approach or return deadlines pass.
  • Always searchable. Find any device by serial number, model, user or location.
  • Ticket system integrations. Connect to ServiceNow, Jira and other ITSM platforms.
  • REST API. Integrate FP Trax with any internal system or workflow.
  • Works with barcodes, QR codes and RFID tags. No new hardware required.
trax-comp-mob

Equipment that goes out should come back.

FP Trax makes sure it does.
Book 30min Demo

IT equipment tracking software for service desks and IT operations teams

Most IT handoffs happen the same way. A device is ready. The employee needs to be reached. The old device needs to come back. FP Trax handles all three steps from a single locker: IT loads the new device, the employee gets a notification, collects with their personal code, and returns the old device within the deadline. No queue at the helpdesk. No device left at reception. The full record of the exchange is in FP Trax before IT opens the locker.

FP Trax replaces that uncertainty with a live record. Every device has a current status: available, on loan, in service or in repair. Search by serial number, model, assigned user or location and the answer is there in seconds. Before raising a new order, check what is available. Before reporting something missing, pull the assignment history and see who last had it.

For IT teams managing device issuance at scale, the challenge is keeping the record accurate without creating manual overhead. FP Trax handles the record at the point of action. When a device is issued, the scan creates the assignment. When it comes back, the scan closes it. The inventory stays current without anyone maintaining it separately.

Smart locker integration extends this to distributed workforces. An employee at a remote office can collect their replacement device from a locker using a personal code. FP Trax logs the assignment the moment the locker opens. No helpdesk presence required. No manual entry. The record is attached to the person before they leave the room.

For organisations using ServiceNow, Jira or another ITSM platform, FP Trax connects via native integrations and REST API. Equipment requests, assignments and returns flow between systems without duplicate entry. The asset record in FP Trax and the ticket in the ITSM platform stay aligned throughout the device lifecycle.

FP Trax IT equipment tracking software is used by IT teams and service desks across Europe to manage device assignments, track hardware through its full lifecycle and maintain an auditable record of every item from first issue to final disposal. For IT teams that need to report on hardware inventory, recover equipment when an employee departs or demonstrate compliance, FP Trax provides the record without the overhead of maintaining it manually. Plans start from €290 per month.

bg-video-161758688

SERVICE VIDEO

Showcase your awesome service with quality video content.
Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy

27K

1.2MIO

Lorem ipsum dolor sit amet,
consetetur sadipscing elitr, sed
diam sit amet, consetetur elitr.		Lorem ipsum dolor sit amet,
consetetur sadipscing elitr, sed
diam sit amet, consetetur elitr.
27001
ISO 9001
14001
team-small-07
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
team-full-02
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
team-small-05
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
team-full-03-1
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”