Skandiabanken
Wills, contracts, IT equipment. Up to 700 items in a single day.
FP Trax gives Skandiabanken a secure digital record on every delivery.
Project information
Digitised internal postal service for a Swedish bank, securing the tracking of sensitive legal documents and IT equipment deliveries for 3,000 employees.
When a bank receives a parcel, it may contain a will. Or a contract. Or seven hundred computer screens. FP Trax gives Skandiabanken a precise digital record of every delivery so nothing goes missing and no one is left wondering where their package is.
At a glance
- Wills and contracts arriving daily: no room for error
- External providers on premises: security risk and high cost
- Volume swings: 20 to 700 items depending on the day
- High service team turnover: constant retraining required
- Arrival scan: instant digital record of every delivery
- Any parcel located immediately via the service team dashboard
- Recipient notified by SMS the moment their package arrives
- New staff productive from their first shift
- Costs down: internal mail no longer outsourced
- Parcel found in seconds, not a manual search
- Recipients collect on their own schedule
- New staff operational without extensive retraining
Challenges at Skandiabanken
Skandiabanken is a Swedish bank with around 3,000 employees across its branches. Every working day, its service team handles a range of inbound deliveries that includes some of the most sensitive documents a financial institution receives: wills and contracts that must arrive at the right person and cannot be allowed to go missing. Alongside those documents comes a steady flow of IT equipment as the bank refreshes hardware and equips staff.
The volume of deliveries is unpredictable. On a quiet day, the service team processes around 20 shipments. On a peak day, 700 new computer screens can arrive at once. Before FP Trax, the entire internal mail operation was outsourced to external providers. That approach was expensive, and it created a security concern: external staff were present on the bank's premises handling documents that required the highest level of confidentiality.
The rise in remote working added a further layer of difficulty. When an employee is working from home and a parcel arrives at the office, there is no straightforward way to let them know without manual effort. Packages sat waiting at collection points with no notification reaching the recipient. The service team spent time chasing recipients and managing parcels that had been waiting too long.
Within the service team itself, staff turnover was a recurring operational problem. Every time a new member joined the team, they needed to be trained on the process. Without a system that was straightforward to pick up quickly, onboarding was slow and the risk of errors during transitions was real.
FP Trax solution
Skandiabanken implemented FP Trax as the digital layer for its entire internal postal operation. When a delivery arrives, the service team scans it immediately. FP Trax creates a timestamped record and routes the item toward its recipient. At any point, any member of the service team can search for a specific parcel and see exactly where it is.
For recipients, the change was immediate. FP Trax sends an SMS notification the moment a parcel is registered and available for collection. Employees working from home or from a different branch know the same day that their delivery is waiting. Parcels no longer sit at collection points for days. The service team no longer spends time on manual follow up.
FP Trax was also chosen because it does not depend on any one person to function. The processes are built into the system rather than held in the knowledge of individual staff members. When a new person joins the service team, they can be up and running on the same day. As the bank's operations change, the configuration adapts without requiring external IT support. Workflows can be updated by the service team directly.
The bank also had a specific requirement for security: no external staff handling internal mail. By bringing the entire operation in house with FP Trax, Skandiabanken eliminated the need for external mail providers on its premises. Sensitive legal documents now move through a fully internal, digitally logged chain from arrival to recipient.
Results with FP Trax
Since implementing FP Trax, Skandiabanken has reduced the cost of its internal postal operation by bringing it back in house. The security concern around external staff handling sensitive documents is gone. The service team manages all deliveries directly, with a complete digital record of every item from the moment it arrives.
Finding a specific parcel, which previously meant stopping and searching manually, now takes seconds. The service team can locate any delivery in the system immediately. When a parcel cannot be found, the arrival record confirms whether it was received at all, which resolves any dispute with a carrier quickly.
Recipients now receive an SMS notification the moment their parcel is registered. Staff working from home or travelling between branches can collect at a time that suits them rather than visiting the office without knowing whether their delivery has arrived. FP Trax has also addressed the challenge of staff turnover directly. Because the process is held in the system rather than in the knowledge of individuals, new members of the service team can be operational from their first shift.