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FM1

Facility Management Providers

Provide better service. Never lose a client's asset. Prove every delivery.

Facility management companies are increasingly judged on digital capability. RFPs expect real‑time tracking, SLA insights and client dashboards. FP Trax provides a full digital mailroom platform that works across all client sites from one operator account.

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Every delivery your team handles is a commitment to your client. The item arrived. The right person collected it. The handover is documented. Most FM operations make that commitment every day without a system that can prove it was kept.

FP Trax gives you the proof. Every item logged at arrival, every collection confirmed with a digital signature, every SLA report in two clicks. Your clients see their own data. The relationship is built on verifiable facts, not assurances.

What FP Trax does for facility management providers

  • Speed up and improve services
  • SLA proof of delivery for every client site
  • Exportable in two clicks
  • All client sites managed from one operator login
  • New client sites configured and live within the hour
  • Clients see their own delivery data in real time
  • No inbound calls

Every client site tracked. Every delivery proven. Every SLA report ready in two clicks.

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Create account. → Download the mobile app. → Track of what is important to you.

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How FP Trax is built to help FM companies

Set up new client sites in minutes and generate monthly SLA reports instantly. FP Trax streamlines the operational details so your team can focus on delivering exceptional service. 

New client site is live in minutes

FP Trax configures the site with your client's delivery categories, escalation contacts and SLA thresholds. With seamless SSO integration, staff simply log in using their own existing credentials—meaning zero password administration and no IT bottlenecks. 
Handle parcels or letters

Your team scans every incoming item using FP Trax on any device. FP Trax logs the carrier, item type, recipient and timestamp. The right person is notified immediately. Every item has a record from the moment it arrives.
Recipients collect and sign

The named recipient collects and signs on screen or via a smart locker. FP Trax records the handover permanently. When reception is unstaffed, smart locker integration keeps deliveries flowing without your team on site.
SLA report exported

FM managers export a complete SLA report per client in a few clicks. Clients with dashboard access see their own delivery volumes, handling times and collection rates in real time. No phone calls. No manual reports.
Asset management service
FP Trax can handle asset management and let FM-partners add that to the service offer. Help your customers handle car keys, e-bikes, tools, roll cages or whatever they need to keep track of. 
Customised workflows
Be creative and expand your customer offering by supporting any process where tracking, traceability, or accountability matters.

How parcel tracking can be handled

There are many different ways of how parcels and assets can be handled with FP Trax.
FP Trax works with every delivery model your mailroom uses. Each one logs the handover automatically.
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Collect at reception

Recipient receives a notification with sender, reference and collection point. They walk to reception, confirm identity and sign on screen. Signature, time and name stored automatically. The most common model for office and campus environments.
Delivery to desk

The parcel is assigned to a delivery run in FP Trax. Mailroom staff delivers to the recipient's floor or office. The recipient signs on the operator's device at handover. Collection point and timestamp recorded without the recipient visiting reception.
Smart locker collection

Parcel placed in a locker. FP Trax sends the recipient their personal code. They collect at any time without reception needing to be staffed. Collection logged the moment the door opens. Works 24 hours a day.
Personal delivery
The parcel is intended for a specific employee. Internal mail scans the parcel, delivers it directly to the employee, and the employee signs for the delivery digitally on a tablet or smartphone.
Delivered to a room
The parcel is a stock-up delivery intended for a storage room. Internal mail scans the parcel and the room’s QR/barcode, then takes a photo of the parcel placed on the correct shelf.
Authorized colleague pickup

Recipient designates a colleague to collect on their behalf. FP Trax records both names: the original recipient and the person who collected. The audit trail shows the authorization and the handover separately.

Built for FM providers managing mailrooms across multiple client sites

The facility management sector is in the middle of a capability shift. Clients who once accepted a manual paper log as proof of delivery now expect a digital record, a real time dashboard and an exportable SLA report at the end of the month. FM companies that can demonstrate this capability win contracts. Those that cannot are losing renewals to competitors who can show a client something concrete on a screen.

FP Trax is designed specifically for this operating model. The platform is multi tenant: each client site is isolated, with its own configuration, its own delivery categories and its own access permissions. Your FM operator account sits above all of them. You see every site. Each client sees only their own data. One login for your operations team. Full portfolio visibility in a single dashboard.

The SLA protection argument is straightforward. Without a digital record, an FM company has no concrete proof when a client claims a delivery was mishandled, delayed, or lost. With FP Trax, every item is logged at arrival with a timestamp and a staff name, and every collection is confirmed with a digital signature. When a client raises a dispute, the full handling record for that item is on screen within seconds. The conversation is closed before it escalates.

Adding digital mailroom to your service offering is also a margin opportunity. FP Trax allows FM companies to offer tracked mailroom management as a structured premium service, differentiated from competitors still operating with paper registers. It is a concrete answer to the digital capability question in any RFP, and a tangible value add in every contract renewal conversation.

Configuring a new client site in FP Trax literally takes minutes. Your team is trained in under two hours. Each client's staff authenticate with their own existing credentials, so there is no IT project on the client side before you go live. For FM companies expanding into new accounts or onboarding a site as part of a contract win, that speed matters.

Smart locker integration extends your service coverage beyond staffed hours. When a receptionist is absent or a mailroom is unstaffed between shifts, FP Trax and smart lockers ensure deliveries are received, logged and available for collection without any of your staff needing to be present. The delivery record is created automatically. The client sees it in their dashboard the moment it happens.

FP Trax is built on Microsoft Azure and integrates with each client organisation's existing directory. There is no shared user database across clients and no dependency on a single central IT configuration. Each client site works within its own infrastructure boundary. For FM companies serving clients in healthcare, finance, government or any other sector with specific data governance requirements, that architecture matters.

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SERVICE VIDEO

Showcase your awesome service with quality video content.
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Ready to stop losing track of things?

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Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
team-full-02
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
team-small-05
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
team-full-03-1
Gene CernanAstronaut, Apollo 17
“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”