Frequently asked questions regarding FP Trax
About FP Trax (What is it?)
Back up to categories ↑FP Trax is simply the new name for TRAXsuite. The software was officially rebranded in 2026, but the platform, features, and technology remain exactly the same.
Parcel Management
Back up to categories ↑FP Trax tracks any physical asset: IT equipment, medical devices, furniture, tools, vehicles, and more. If it has a label or tag, it can be tracked.
Yes. The platform is designed for organisations receiving thousands of parcels daily, with batch scanning and automated notifications to reduce manual handling.
Yes. FP Trax allows you to configure up to six custom data fields during the item registration process. You can set these up using free text, checkboxes, or predefined dropdown menus to track specific internal data, such as purchase order numbers or unique reference codes.
Yes, FP Trax allows you to create and assign specific roles to your team members. These roles dictate exactly which functions a user can access and what operations they can perform. For example, you can assign a basic role where staff can only search for and view parcels, while giving managers an administrator role with full permissions to change system settings, add recipients, and manage workflows.
Yes, FP Trax supports highly customizable user-access levels. This ensures that users only see the data and logistics flows that are relevant to them. For example, if your organization operates across three different facilities, you can configure the system so that a user in Location A can only view and process the parcels flowing through Location A, keeping your multi-site data organized and secure.
FP Trax offers flexible ways to manage your recipient directory based on your organization's needs:
Automatic AD Sync: For seamless management, you can set up an automatic scheduled import with your Active Directory (Azure AD/Entra). This ensures your recipient lists stay constantly up to date as employees join or leave the company.
Bulk Import: If you prefer batch updates, you can easily import multiple recipients at once by uploading an Excel file using our standardized FP Trax templates.
Asset Management
Back up to categories ↑Yes. FP Trax supports multi-site environments, making it suited for hospitals, universities, and government facilities with multiple buildings.
Other use-cases
Back up to categories ↑Yes. The inventory module tracks stock levels, usage, and re-order thresholds for consumables and supplies.
The laundry function tracks uniforms, linen, and workwear, logging items in and out of circulation, owner assignments, and wash cycles. It is commonly used in healthcare and hospitality.
FP Trax integrates with smart locker systems to automate parcel-to-locker delivery and collection and returns, eliminating the need for a staffed reception point.
Yes. You can set minimum stock thresholds per item, and FP Trax will send automatic alerts when levels fall below the defined limit. Or set up a API-connection to your other systems is easy with our REST-API.
Yes. Items can be assigned to specific individuals or departments, giving you a full overview of who has what in circulation at any time.
FP Trax gives you a live register of every asset, where it is, who is responsible for it, and when it was last serviced. Assets are tracked via barcode or QR code scanning from any mobile device.
Yes. FP Trax manages all incoming mail in one platform, whether it is a courier parcel, a registered letter, or internal post. You get one log, one dashboard, and one workflow.
FP Trax handles incoming letters and post the same way it handles parcels. Mail is logged on arrival, assigned to the right recipient or department, and tracked through to collection or forwarding.
Lockers and professional equipment
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Yes. If your mailroom or warehouse requires rugged, dedicated hardware, FP resells a full range of professional equipment. This includes smart lockers, handheld scanners, PDAs, label printers, and the labels themselves, ensuring your facility is fully equipped.
Yes. If you purchase professional equipment through us—such as smart lockers, hand scanners, PDAs, or label printers—FP handles the installation and provides ongoing direct support. This ensures your hardware is set up correctly from day one and stays fully operational with minimal downtime.
No, FP Trax is highly flexible. Your team can use their own existing devices (BYOD), such as standard laptops for the web application and personal or corporate smartphones for the mobile app to manage the entire tracking process.
You can purchase smart lockers directly from us. FP is an official reseller of the locker hardware, allowing you to get the software and the physical storage solution from a single, trusted vendor.
Yes, the smart locker configurations are highly flexible. While the lockers are built using standard columns, you can mix and match these columns to design a custom layout that perfectly fits your space. You get to decide exactly how many compartments you need and choose the specific sizes based on your organization's unique storage and delivery requirements.
Absolutely. As part of the basic configuration, you can select up to two standard RAL colors for the UV-resistant powder coating, or request custom Pantone colors. Additionally, we offer custom vinyl branding options, allowing you to apply your own unique design directly to the lockers to match your corporate identity.
Yes, the lockers are specifically designed for outdoor environments. They are constructed using highly durable materials including galvanized steel, Magnelis, and stainless steel. The system is built to withstand operating temperatures from -30°C to +60°C and includes an active cooling fan for the central console. For added convenience, an optional cover roof can be mounted to protect users from rain and snow.
Yes, if you choose to include the optional Uninterruptible Power Supply (UPS) configuration. This backup battery system provides up to one hour of continuous operation during a power failure, ensuring your logistics flow remains active.
Yes. We offer an optional Video Camera Kit that includes an IP camera and a metal holder painted to match your chosen locker color. You can also pair this with our optional video storage solution, which features a Network Video Recorder (NVR) with 1TB of secure storage space.
No custom development is required. FP already partners with multiple leading locker vendors, and the integrations are pre-built into FP Trax. The system is ready to connect and operate right out of the box.
Not at all. The interface is designed to be as simple and easy to use as your local public parcel locker, meaning no special training is required for your team or the recipients.
The lockers act as one common hub for all of your organization's logistics flows. They are perfectly suited to handle deliveries, asset checkouts, and returns across your mailroom, reception desk, IT, HR, and service departments
Yes. Smart lockers provide an always-available service that operates 24/7, making pickups completely independent of your standard office and service hours
With this workflow, you can reserve a locker slot in advance and then deliver the item to the locker. Once the parcel is inserted, the recipient receives an automatic notification and can easily open the door by scanning their QR code or entering a PIN code.
Yes, using the "Direct Deliver" workflow, service staff and couriers can deliver straight to the locker without any pre-reservation required. This seamless workflow ensures instant notifications for the recipient, allowing them to effortlessly open the slot using a QR code or PIN.
To manage a return, you simply book it in the system, which sends an automatic drop-off PIN or QR code to the sender. Once they leave the goods and close the locker door, the final recipient is immediately notified and can collect the item using their own specific code.
Absolutely. The lockers provide secure access, ensuring safe storage for items while they are waiting for delivery or collection. Because it is integrated with FP Trax, you also get full traceability, allowing you to monitor and administer the entire logistics flow within one single system.
Integrations
Back up to categories ↑Yes. FP Trax integrates with ServiceNow, allowing asset data and work orders to sync between the two platforms.
Yes. The Jira integration allows IT teams to link asset records in FP Trax with tickets and projects in Jira.
FP Trax connects with leading ITSM, CMDB, and facilities management platforms via REST API. Contact us for a full list of supported integrations.
Implementation time depends on the modules and number of locations and the amount of customer data input. Many customers are live within a few hours but setting up an account is done within minutes. Our team guides you through setup, data migration, and training.
No heavy IT involvement is required for standard deployments. FP Trax is a cloud service with no servers to set up. Integrations with existing systems may require some IT input.
Yes. Onboarding and training are included. We also provide ongoing support and documentation.
Yes. Our implementation team supports data migration from spreadsheets and legacy systems.
Yes. FP Trax is accessible on smartphones and tablets via mobile browser, and staff can scan barcodes and QR codes directly from a mobile device. No separate app download is required.
Yes. FP Trax is modular and configurable. You choose which modules to activate, and our implementation team works with you to align the system to your existing processes and naming conventions.
Yes. FP Trax includes built-in reporting and dashboards, giving facilities managers an overview of parcel volumes, asset status, inventory levels, and activity history. Reports can be exported for internal use.
Technology & Security
Back up to categories ↑Yes. FP Trax is built to comply with GDPR. Data is processed and stored in accordance with European data protection regulations.
Yes. FP Trax supports role-based permissions. You decide who can see, edit, or export data - All easily handled in the settings
FP Trax is securely hosted on Microsoft Azure. Production data is processed and stored in the "Western Europe" (Netherlands) Azure region. To ensure high availability and resilience, backups are geo-redundantly replicated to the Northern Europe (Ireland) region. All customer data remains strictly within the European Union, ensuring compliance with EU data retention regulations.
All data in transit is protected via HTTPS, with TLS 1.3 encryption prioritized and automatically negotiated. For data at rest, including production databases and all backups, FP Trax utilizes robust AES-256 encryption. Furthermore, customer databases are logically separated from each other to ensure strict tenant isolation.
Yes. FP Trax supports seamless integration with Microsoft Entra ID via OpenID Connect. This enables centralized authentication (SSO) and allows your organization to enforce Multi-Factor Authentication (MFA) policies for an additional layer of security
We utilize a robust backup strategy based on the 3-2-1 principle. By default, Azure Storage maintains three redundant copies of your data within the primary region. Additionally, backups are asynchronously replicated to our secondary region (Northern Europe) to ensure maximum data durability and rapid recovery in the event of an incident.
The FP Trax web application is fully compatible with modern browsers including Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. The mobile application is fully supported on both Apple iOS and Android devices (Android version 8 and newer).
Yes. The FP Trax mobile app features an Offline Mode that allows staff to continue scanning items even in network dead zones. Data is cached locally on the device and automatically synchronizes once connectivity is restored, ensuring an unbroken audit trail.
FP Trax is natively a secure, cloud-based solution hosted on Microsoft Azure, which ensures high availability, automatic updates, and minimal internal IT overhead. However, to accommodate organizations with strict internal data hosting policies or specific compliance requirements, the platform can also be deployed as an on-premise installation within your own IT infrastructure.
FP Trax is priced on a subscription basis from €290/m. Pricing depends on the modules you need, number of users, and organisation size. Contact us for a tailored quote.
Yes, you can sign up for 30-day free trial here or contact our team to schedule a demo. We will set up a session tailored to your use case.
Yes. FP Trax is modular. You can start with parcel tracking and add asset management, inventory, or laundry modules as your needs grow.
Subscription options vary. Speak to our sales team about the contract structure that works for your organisation.
Your data remains accessible for a defined period after cancellation, during which you can export it. After that period, data is securely deleted in accordance with GDPR. Full details are specified in your service agreement.
FP Trax is hosted on enterprise-grade infrastructure with high availability. Contact our team for details on our SLA and uptime commitments for your region.
Support
Back up to categories ↑FP Trax customers have access to dedicated support, a knowledge base, and regular product updates. You can also create a ticket here
FP Trax can be used anywhere since it is a online service, but we have staff in EU, UK, Norway and USA
Yes. FP Trax is available in English, German, and Swedish, with additional language support depending on your region. Contact us to confirm availability for your market.
Don't worry! We are here to help. Look at our resources and tutorials first but you are always welcome to create a ticket and we'll reach out to you shortly. You can create ticket here.
Industries
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Yes. FP Trax is widely used in healthcare for parcel management, asset tracking of medical equipment, and laundry and linen management.
Yes. Universities use FP Trax to manage high daily parcel volumes across multiple buildings and to track assets like AV equipment and furniture.
Yes. Government agencies and municipalities use FP Trax for compliant asset tracking and parcel management with full audit trails.
Yes. FP Trax is designed for corporate real estate and facilities teams managing multiple floors, buildings, or sites.